Frequently Asked Questions
We’ve answered the most common questions about how our beauty tool rental service works.
Can’t see your answer here? Our team is happy to help over email or live chat.
Booking a Rental
Rentoora rent out luxury beauty tools including the Dyson Airwrap, Dyson Airstrait, NuFACE microcurrent, Shark CryoGlow LED mask, and CurrentBody LED mask. Our collection is always growing, so check back for the latest devices.
Choose your beauty tool and pick your rental dates using the on-page calendar. Add to cart and your booking will be confirmed on checkout.
Most rentals are available from a minimum of 3 days up to 4 weeks. We also offer rolling subscriptions. Check each product page for options.
We can arrange longer rental periods on request
Absolutely, if you love the tool you are using and want to keep it for longer, please get in touch
No, we keep our service as accessible as possible by not charging deposits.
See below for details on accidental damages.
Delivery
Delivery is £3.99 for all beauty rentals (returns are free!).
Yes. When you book your Dyson Airwrap, LED mask, or other device, you’ll see a calendar at checkout where you can pick your rental start date and delivery slot.
We currently deliver to addresses across mainland UK.
Your rental will arrive on the first day of your rental period. Delivery times vary by location, so your beauty device may arrive in the afternoon. Please keep this in mind when planning your dates.
Returns
- Pack your rental back into the box it was shipped in.
- Attach the return label included in your package
- Drop off at any Royal Mail parcel drop
Your rental needs to be posted back on the last day of your rental period.
You can drop off at any Collect+ point, Post Office, or Royal Mail Parcel Locker.
You can find your nearest drop-off location HERE.
Rentoora offers free returns on all beauty tools
Payments
We accept all major credit and debit cards (including American Express) as well as PayPal, Shop Pay, Apple Pay, and Google Pay.
Absolutely! All transactions are encrypted and processed securely through Shopify Payments.
Payment is taken in full when you place your order.
Subscription payments differ, please see information at checkout
Product Authenticity
No, all stock is owned, supplied, and managed by Rentoora.
This ensures every device meets strict hygiene and electrical safety standards before it's rented.
Every beauty tool we rent is genuine and traceable back to the original manufacturer.
Some items are purchased refurbished through trusted third-party retailers, where we always obtain proof of authenticity.
Hygiene & Safety
Every device is professionally cleaned by Rentoora before each rental. Our cleaning protocols are designed to comply with the following industry standards.
- BS EN ISO 22716 (cosmetic hygiene guidelines)
- BS EN 14476 (disinfection standards)
Every device is visually checked and tested before each rental.
We carry out formal PAT testing every 6–8 months in line with UK safety standards.