Shipping policy

Delivery & Collection Policy

Delivery Information

Coverage Area

We currently deliver to addresses within the United Kingdom only.

Delivery Service

  • Products are dispatched via Royal Mail or other tracked delivery services
  • You'll receive tracking details once your order has shipped
  • We aim to dispatch items in time for your rental start date

Delivery Costs

  • FREE delivery included with all rentals
  • FREE return postage - prepaid return label provided with every order

Delivery Timing

  • We dispatch items to arrive on or before your rental start date
  • Delivery typically takes 1-2 working days from dispatch
  • Working days: Monday to Saturday (excluding UK public holidays)

What Happens If You Miss Delivery?

Failed Delivery Attempts

  • If no one is available to receive delivery, Royal Mail will leave a card
  • Your parcel may be redirected to a local depot or collection point
  • You are responsible for collecting the parcel promptly

Important Note

  • We are not liable for rental time lost due to uncollected or delayed parcels
  • Delays due to postal services or circumstances beyond our control are not grounds for a refund (unless the item doesn't arrive in time to be used)

Collection (Returns)

Return Service

  • FREE prepaid return label included with every rental
  • Detailed return instructions provided in your parcel and via email
  • Multiple return options available for your convenience

Return Deadline

Items must be returned by 11:59 PM on your final rental day

Return Options

  • Royal Mail branches - Hand over your packaged item
  • Royal Mail Parcel Lockers - 24/7 convenient drop-off
  • Royal Mail postboxes - For tracked returns (Sunday returns only)

Sunday Returns

If your return date falls on a Sunday, you must use:

  • Royal Mail Parcel Locker, or
  • Royal Mail postbox that accepts tracked returns

Tracking Your Return

  • Keep your proof of return and tracking number
  • You remain responsible for the item until Royal Mail scans it
  • We'll confirm receipt via email

Packaging Requirements

What We Provide

  • Original product packaging
  • Protective materials for safe transit
  • Prepaid return label
  • Return instructions

Your Responsibility

  • Use the original packaging for returns
  • Secure items properly for safe transit
  • Include all accessories and attachments
  • Attach the prepaid return label correctly

Contact for Delivery Issues

If you experience any delivery problems, contact us immediately:

  • Email: hi@rentoora.co
  • Include your booking reference and tracking number
  • We'll work with you to resolve any delivery issues quickly

This policy should be read alongside our Returns Policy and Refunds Policy for complete rental terms.